Theory Reviews

Clothes are great, but the costumer service is terrible. Last year I ordered on theory.com for the first time, paid in full at check out. Didn’t hear back (no shipping or any updates) after a month of purchase. I sent them an email, and then they replied saying that the item was out of stock and cancelled my order after. Last month I ordered a shirt with free shipping. After a week of purchase there was an additional $4.25 charged on my card. I sent them an email and no one replied, so 1-2 weeks later I chatted with an online agent (after waiting in queue for about an hour). The agent said the charge is the shipping cost and the free shipping provided at my check out was a glitch... I told them I would have chosen the “SurePost” option had I known the ground shipping was not free. To that they merely replied “I apologize”. Today I was about to place an order getting the same shirt as a gift for my mom and saw the shipping charge is “$4” instead of the “$4.25” that they charged me without authorization. Very upset! Will never purchase from this website again.

organic cotton from india.
excellent corner cutting techniques.
okay, not to be racist, but india produces very nice leather along with turkey while producing the worst cotton. (the latter due to low latitude Indian environment near equator and government corruption).
okay, indian cotton.
what do you got in stock tomorrow, north pole cashmere ?????? martian wool??? Russian linen???

I placed an order at the webshop and paid out everything including shipping fee.
Theiry notified me that the order is already dispatched and through the tracking link I saw that it was heading to my country. Suddenly after 2 days I noticed that Theory cancelled my oder without notifing me or providing any reasons (goods are still on stock, have no idea about the reasons). I did not get back the shipping cost either and although I kept sending questions to customer care, noone replied back.
I would never ever suggest to shop on their webpage.

merchandise are generally nice.
cotton and linen products are usally nice.
( i am cheap on cotton products anyway).
would definitely avoid their dress shirts.
you could always pick up their wool trousers for a little over 100, and the quality is fair. not very nice, but you get what you pay for and looks fairly nice for a meeting in emergency.

Clothing fits really well for some body types, clearly well made. Somewhat expensive for what it is though.